Ofcom has published its annual report into BT's compliance with the regulators Telecoms Strategic Review. Much of it is positive although issues remain, prompting Ofcom to propose "clear incentives to improve its performance levels":


The telecoms review has also been credited with helping to cut broadband prices, give consumers more choice (60% can choose between four or more providers and over 10m use a telecoms operator other than BT) and improve switching (5% more customers switched broadband ISP than in 2005).

It’s hoped that the changes will encourage BT to resolve problems, which can sometimes leave consumers without a voice or broadband connection, in a timelier manner.