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Fast.co.uk Launches SMS Update Service
By: MarkJ - 17 December, 2007 (9:12 AM)

UK ISP Fast.co.uk has introduced a free SMS service, which allows the ISP to quickly send customers automatic detailed progress reports for new connections, and to supply updates on connection faults in real time:

Customers can even reply to the text message to answer a question, or request a further update with the reply being automatically added to the customers account, to ensure a speedy response back. Our systems monitor the delivery of every message we send to ensure it's correctly delivered to the customerís mobile phone.

Fast.co.uk commented:

"We have been running a trial of the SMS service for a month with customers who raise faults, and the response has been very positive, with updates via SMS being preferred. Customers really like being able to respond quickly back, even with a simple "yes" or "thank you" to our updates, which has meant faults can be progressed a lot quicker.

We are committed to finding new ways to improve the level of service we offer, and making communication with our customers easier.

http://www.fast.co.uk .

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