UPDATE: Added results from more ISP's under the quote.

The J.D. Power and Associates 2007 UK Broadband Internet Service Provider Satisfaction Study, which is based on responses from 1,683 broadband ISP customers, has ranked Tiscali highest in overall customer satisfaction among eight of the largest ISPs in the UK.

Suffice to say that we're a little surprised, given the complaints and moans about Tiscali on various consumer sites including ours. However over the past couple of months the number of complaints to us has dropped off slightly, could Tiscali finally be getting their act together? Time will tell.

Unfortunately it's not all good news because despite lower costs and quicker broadband services being offered, the study reveals a continued downturn in satisfaction levels. Satisfaction has fallen by 9 points to an average of 645 as many providers perform below average in customer service/technical support, performance and reliability:


So what of the other ISPs'? VirginMedia (660) follows Tiscali in the rankings with Sky (657) trailing close behind, then AOL (646), Orange (636), Pipex (634), TalkTalk (630) and finally BT. We also learn that over two-thirds of respondents reported subscribing to services other than Internet access from their ISP, including home telephone, cable or satellite TV, or mobile phone.

Nearly one-half of all users (49%) now have wireless networks at home (up from 35% in 2006). Despite this increase, the incidence of customers having a firewall on their computers is down from 89% in 2006 to 85% in 2007.