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Zen Warns of Cheap Broadband ISP's

Posted: 11th Apr, 2005 By: MarkJ
Zen Internet has today issued a warning to users of discounted broadband services. The provider claims that such offers are too good to be true, with cheaper monthly rates usually meaning a restriction on usage or un-guaranteed service quality:

"We have always been clear that usage or time restrictions are not on our agenda and there are no plans to impose them for the foreseeable future,” said Richard Tang, proprietor and managing director, Zen Internet. “We do not need to restrict our customers’ usage of the service due to the significant investment we have made in our network. We may not offer the cheapest monthly service, but our customers have absolutely no limits imposed on their broadband usage and receive first class technical and customer support.”

The price of the monthly service is just one point to consider when choosing an ISP. Consumers need to carefully examine what they are really getting for their money. Certain ISPs are lowering the price of their monthly service but are then imposing a limit on the amount of data their customers can or can’t download.

Choosing a service that does not limit bandwidth usage allows users to enjoy the full broadband experience. It is incredibly frustrating to be in the middle of downloading a music file, or downloading your e-mails, only to be warned that you’ve exceed your limit and need to pay more to continue. By choosing an uncapped service, users do not need to worry about running out of bandwidth, or being faced with an extra-unexpected expense.

Home or business users that choose a cheaper, capped service are given a monthly allowance of data that can be uploaded or downloaded. Once that limit is exceeded, users are charged for each extra Gigabyte of data transferred.

Zen’s range of broadband services offers the user a completely unlimited service with no restrictions imposed on the amount of data that can be uploaded or downloaded. The only restriction will be the upload or download speed of the particular ZenADSL service that you have chosen*.


The warning comes on the back of rival UK Online announcing an uncapped 512Kbps broadband ADSL package for just £9.99 per month.
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