Eclipse Internet ISP Suffers Outage
Posted: 22nd Nov, 2005 By: MarkJ
Eclipse has managed to restore its network after an unspecified problem yesterday evening caused thousands to be without Internet access:
"There was an outage on Eclipse Internet's ADSL platform 16:53 on Monday 21st November affecting a large proportion of our broadband customers. Service has now been restored.
"During this period call volumes to our help desk have been high and we apologise for any inconvenience this may have caused.
"Engineers will continue to closely monitor the platform throughout the day. Some users may find authentication slower than usual and may need to reconnect. Users who are unable to connect following this issue are urged to reset their ADSL hardware."
The Register notes that some customers were very unhappy with the lack of communication offered by the ISP.
"There was an outage on Eclipse Internet's ADSL platform 16:53 on Monday 21st November affecting a large proportion of our broadband customers. Service has now been restored.
"During this period call volumes to our help desk have been high and we apologise for any inconvenience this may have caused.
"Engineers will continue to closely monitor the platform throughout the day. Some users may find authentication slower than usual and may need to reconnect. Users who are unable to connect following this issue are urged to reset their ADSL hardware."
The Register notes that some customers were very unhappy with the lack of communication offered by the ISP.
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