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BT Openreach Opens For Business

Posted: 11th Jan, 2006 By: MarkJ
Openreach, a new part of BT created to deliver installation and maintenance services on behalf of Britain’s telephone and Internet service providers, has finally opened:

An extensive national poster and press advertising campaign will today mark the launch of the organisation, and with 3.5 million customer visits every year across the length and breadth of Britain, 25,000 engineers and 22,000 vans, Openreach is set to become a household name.

Containing almost all of BT’s field force of engineers, Openreach has been created to install, provide and maintain “the first mile” of connections, fibres and wiring which link millions of homes and businesses in Britain to their communications providers’ networks via local BT exchanges.

Openreach engineers are the men and women who install new lines, maintain existing lines, upgrade the local network and maintain the green cabinets at the side of the road. In short, they are the people who help ensure that tens of millions of people across the UK have reliable local access to the telephony and internet services offered by communications providers.

Openreach will have its performance under the Undertakings monitored by the newly created Equality of Access Board (EAB). This Board will monitor the delivery of the Undertakings given by BT to Ofcom and will therefore also monitor the performance of BT Wholesale in certain areas. Carl Symon, one of BT's non-executive directors, chairs the Board which has a majority of independent external members.


Openreach was created as a result of the new regulatory framework agreed with Ofcom. Initial reports from the Telecoms Adjudicator suggest that things are working well, if still lacking some refinement.
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