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TalkTalk Forced To Relax Contracts

Posted: 29th Sep, 2006 By: MarkJ
TalkTalk (Carphone Warehouse) has finally seen sense and will look upon complaints about broken promises, service interruptions and delayed connections (LLU) favourably when customers request to leave:

A spokesman for Carphone Warehouse-owned TalkTalk told us the firm would look on requests to escape binding 12-month arrangements "favourably" if it had failed to keep its service commitments in their case.

Another well-placed source told us it was unofficial policy to let anyone go who was unhappy at the level of service TalkTalk had provided.

TalkTalk's "free" broadband service, which offered punters who signed a 12-month landline contract a broadband connection at no extra charge, has been beset by problems from the outset. Industry watchers have claimed the firm rushed its launch, and has suffered bad press and let down customers because of it.

The news that customers suffering problems will no longer be forced to continue their contract is welcome, although it should never have occurred in the first place. Many ISP's continue to flout legal rules designed to protect customers from such unfair practices.

We note that TalkTalk’s website lists the contract period as 18-months and not 12 as The Register has stated above.
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