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Uncertainty Clouds E7even's Future

Posted: 02nd Jul, 2006 By: MarkJ
Customers of E7even have been complaining to us about a strange page being displayed upon login, which states that E7 "will no longer [PROVIDE] your Internet services" and forces users to signup with an alternative! Frankly, we're amazed they still have any users left after all the 'PROBLEMS' we've covered.

The page belongs to an unknown ISP, Ezeedsl, which is part of the business ISP 186K (according to the WHOIS database):

---
Domain name:
ezeedsl.co.uk

Registrant:
ezdsl

Registrant type:
Not supplied

Registrant's address:
197 North Street
Leeds
West Yorkshire
LS7 2AA
GB

Registrant's agent:
Elite Internet Services Ltd t/a 186K Ltd. Elite Internet Ltd. Mailbox Internet Ltd [Tag = MINX]
URL: http://www.186k.co.uk

---

The page itself has no public contact address, phone number or support section and inspires about as much confidence as a duck dieing of bird flue. The statement reads:

---
A very special offer for E7even UK Limited customers

Please don't panic, this page has been displayed to inform you about a problem with your current Internet Service Provider, E7even UK Limited.

As of today, E7even UK Limited will no longer able to provide your Internet services.

However, a plan has been put in place to help minimise the effects that this sudden announcement will have upon your service.

In order to minimise the impact, 186k Limited - a leading provider of Internet services - has been carefully selected to provide E7even UK Limited customers with a competitively priced, premier service which will not affect your existing configuration, or services.

To continue receiving an Internet service please select from the below services to signup with 186k. The signup process will need to take your credit card details and should take no longer than 10 minutes. Once complete your Internet service will be ready to use within the hour.

---

The information would appear to suggest that E7even has folded, yet companies’ house makes no mention of them entering Administration. Unsurprisingly E7even's own silence is deafening, leaving customers confused and angered (well it wouldn't be the first time).

Thankfully there's a small FAQ page, which attempts to provide some kind of information and largely fails, but it does make a few interesting statements:

---
Why can't I get off this web site?

Due to this sudden announcement, your Internet contract has unfortunately been terminated by E7even UK Limited and no further web services are available to you at this time. We, at 186k, have stepped forward in conjunction with our wholesale partner Tiscali (UK) Limited, to offer you a replacement broadband service.

We are using this page to help explain the current situation and the available options open to you.

What if I have paid up front for my Broadband service already?

Unfortunately any agreement made with E7even UK Limited is between you and them and we cannot intervene. If you want to reactivate your broadband today without any more down time you will need to enter into a new agreement with Ezee DSL. Unfortunately, we cannot honour any agreement you may have previously had, nor can we help you with claiming back any payment you have already made to E7even UK Limited. You will need to contact E7even UK Limited directly if you have any questions about your existing contract.

What if I want to go to another provider?

Because we were not previously your Broadband provider we are not able to generate the transfer code that you need (otherwise referred to as a mac key - Migration Authorisation Code).

If you decide you do want to change provider, you will need to wait for your existing service to officially end on 14th July. A new adsl broadband service can then be ordered which will take, on average, an additional 10 working days. This is due to the time restrictions that are in place with BT when processing the closure of your old E7even UK Limited service.

Ezee DSL is the only officially approved service that can get you back on line the same day.

---

So to make matters worse, everybody that paid up front for a long contract (always a bad idea) has lost their money, while E7 itself (or one of its services) could officially end on 14th July. To further confuse things, those people signing up to Ezeedsl appear to end up back on E7's Tiscali based servers/line.

Has Charlotte Mitchell's (perhaps with some help from a certain Kevin Wall) E7even finally gone down the same path as RedHotAnt, AlphaPhe, Jak Internet and Longwave IT before it? Coincidence we’re sure *cough*. Chat about it in the forum - HERE.
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