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BT Launches Home I.T Visit

Posted: 22nd Sep, 2006 By: MarkJ
Following successful trials, BT has today announced the launch of its new 'Home IT Visit' service, which among other things, offers engineer assisted installs of broadband. However, it doesn't come cheap:

Enjoying the broadband revolution is now easier than ever before with the launch today of BT’s competitively-priced new home-based broadband customer support service, BT Home IT Visit.

BT Broadband customers can arrange for an engineer to visit their home and install broadband from £50.00 per visit. In addition, anyone with a BT line can request a Home IT Visit for assistance with any IT-related problem or situation for £75.00 for the first hour and £25 for each subsequent half-hour.

Following three months of successful trials, BT now has a team of up to 2,000 specially trained engineers who can visit customers in their homes to help them get on-line and get the most out of their broadband. Customers, for example, can request an engineer to help set-up a wireless router or network, and attach printers or other devices. An engineer can also give your computer a health check and show customers how to back-up data. In addition they can give help and advice with installing and configuring a new PC, including backing-up and transferring data across from an old PC.

The Home IT Visit service follows the launch in March of BT Home IT Advisor - a service which gives customers a single point of contact with a team of highly trained advisors dedicated to providing comprehensive support for customers’ PCs, networks, applications and up to 20 devices for the home. The service can even create a ‘virtual engineer’ in your home by enabling an advisor to securely ‘log on’ to a customers’ computer remotely and troubleshoot a problem for no additional fee, above the £9.99 a month subscription.

This service has already become one of BT’s most popular with more than a thousand customers signing up each week and over 96 per cent of customers telling BT they are very pleased with the service.
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