Enjoying the broadband revolution is now easier than ever before with the launch today of BT’s competitively-priced new home-based broadband customer support service, BT Home IT Visit.

BT Broadband customers can arrange for an engineer to visit their home and install broadband from £50.00 per visit. In addition, anyone with a BT line can request a Home IT Visit for assistance with any IT-related problem or situation for £75.00 for the first hour and £25 for each subsequent half-hour.

Following three months of successful trials, BT now has a team of up to 2,000 specially trained engineers who can visit customers in their homes to help them get on-line and get the most out of their broadband. Customers, for example, can request an engineer to help set-up a wireless router or network, and attach printers or other devices. An engineer can also give your computer a health check and show customers how to back-up data. In addition they can give help and advice with installing and configuring a new PC, including backing-up and transferring data across from an old PC.

The Home IT Visit service follows the launch in March of BT Home IT Advisor - a service which gives customers a single point of contact with a team of highly trained advisors dedicated to providing comprehensive support for customers’ PCs, networks, applications and up to 20 devices for the home. The service can even create a ‘virtual engineer’ in your home by enabling an advisor to securely ‘log on’ to a customers’ computer remotely and troubleshoot a problem for no additional fee, above the £9.99 a month subscription.

This service has already become one of BT’s most popular with more than a thousand customers signing up each week and over 96 per cent of customers telling BT they are very pleased with the service.