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Legend Communications Problems

Posted: 18th Sep, 2006 By: MarkJ
We missed this one last week, but apparently customers of ISP Legend Communications (Thus) were hit by problems that impeded e-mail, VoIP and domain name server services:

A catastrophic power outage at Legend's Docklands IP House at 3am on Wednesday morning seems to have triggered a cascade of problems.

We contacted Legend for some answers about when they were going to fix the problems, compensation, how they would do to avoid it in the future etc.

They gave us a standard "we apologise for the inconvenience"-type response which, after days of their customers losing business, is unlikely to smooth relations.

The Register doesn't say much more than that, although having checked Legend's 'Service Status' page all now appears to be normal, apart from some unexplained telecoms "issues".
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