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Pipex Closing Bulldog's UK Call Centres?

Posted: 16th May, 2007 By: MarkJ
UPDATE: Pipex has issued us with a statement denying the reports below:

Dominic Crolla, managing director of Pipex's residential division: "We are not planning to offshore and will continue to offer one of the best and fastest connections in the UK supported by UK staff."

The ISP also said that it won't be "shutting its call centres". The original piece can be found below.

---

Reports claim that UK ISP Pipex is to begin closing call centres that serve its Bulldog Broadband subscribers, although it's not clear what will replace them:

When we called the Bulldog technical support line this morning, an agent dodged the question of where the service would go, until eventually denying that support would be offshored.

Pipex refused to offer up a similar denial, and wouldn't address our questions about why customers were being told categorically that technical support would stay in the UK.

In a statement, it said: "Pipex has no plans to reduce the level of support for customers with a Bulldog service nor has it any plans to change the way that the customer can contact the support teams."

The Register states that Bulldog's outsourcers have been told their services will no longer be needed in 90 days' time.
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