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BT Hikes Price of Engineer/Fault Investigation Visit

Posted: 05th Apr, 2007 By: MarkJ
Thinkbroadband reports that BT has raised the cost of an engineer visit from £58.75 to a staggering £169.20 inc. VAT!:

Broadband Special Faults Investigation is an optional service which permits customers to request a visit by an engineer to End User premises for the purpose of resolving certain Broadband faults. Where BT provides maintenance of any non-BT Network equipment (including wiring) beyond the End User NTE a charge will apply.

It's noted that the Special Faults Investigation (SFI) charge does not refer to the BT Wholesale SFI teams, which investigate external RF interface or noise arising from other devices in the vicinity of an ADSL line etc.

The move may also be designed to make some of BT’s newer commercial technical support services look more attractive.
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