Thinkbroadband has published a table of UK broadband ISP's and their respective customer service quality ratings (based on visitor votes over the past 12 months). Not unlike other surveys, including a simple one done by us last month (here), the results indicate a clear decline:


Interestingly Be, IDNET, Madasafish, Mistral and Newnet have improved their customer service experience. Meanwhile Biscit, Eclipse, Namesco, Nildram, Pipex, and Virgin's ADSL services all showed large drops.

Typically Biscit no longer exists and the inclusion of Namesco, Nildram and Eclipse is of concern. Those providers were once regarded quite highly and appear to have had a steady fall from grace. Nildram has certainly been a problem for a few of us too.