Initial findings from a group of BBC monitored broadband consumers appear to suggest that Ofcoms improved migration code (MAC) rules have had an impact. The mandatory rules were designed to make the process quicker (five working days), cheaper (free) and generally more flexible:


The BBC News Online item goes on to list some more examples and reminds people suffering migration problems to contact Ofcom. Typically the regulator will want to know the ISP's name, date of MAC request, their response and details of any related conversations with the provider.

We too have seen far fewer complaints about problematic broadband migration, although they do still pop up. Fully unbundled providers have also been causing some gripes. Still, it's fair to say that overall complaints including problems with broadband migrations are significantly down.