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Plusnet Offer Limited Refund Following Slow Speeds

Posted: 27th Feb, 2007 By: MarkJ
Thinkbroadband reports that Plusnet has promised to offer some of its 'Broadband Plus' customers a limited refund for February 2007. The move follows an adjustment to the amount of network capacity available at peak times, which resulted in slower than acceptable speeds:

We will be contacting a number of Broadband Plus customers, offering a refund of February's subscription fee for the inconveniences that they have suffered as a result of the problems described above. We will be offering this refund to customers using the following criteria:
  • You must be a Broadband Plus customer (option 1, 2 or 3) provided via BT IPStream or Tiscali LLU.

  • Customers must have not used more than 4GB at peak in in their last three billing months on Plus Option 1, 7GB on Plus Option 2 and 11GB on Plus Option 3.

  • Must be able to show evidence of speeds problems encountered

  • If you upgraded to PAYG or Premier in February due to slow speeds and meet other criteria you are eligible.

The evidence customers can provide covers screenshots and or links to speed tests carried out during the problems. It’s a shame ISP's can't automate this, although at least they’re bold enough to offer a refund in the first place; many others wouldn’t.
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