We asked Watchdog viewers to rate their broadband provider on customer service, ease of set-up, cancellation, value for money, and reliability of service. The results aren't presented as a scientific statistical survey, but a unique snapshot of the personal opinions of the 50,000 viewers who chose to take part. As such, it isn't intended to represent the views of Watchdog or the BBC's view of any of the companies, or their current performance.

For the purposes of this survey, Virgin, NTL and Telewest were treated separately, as the companies had only just merged and it was too early to assess the new company's performance.

Our overall ranking is based on the total volume of votes cast, meaning the companies that came out best and worst are shown in tables one and two.

Respondents were asked whether they were either: extremely unsatisfied (1), unsatisfied (2), satisfied (3) or extremely satisfied (4).

This table lists all of the companies surveyed according to the proportion of 'satisfied' or 'extremely satisfied' votes. The total number of these 'satisfied' votes for each company was worked out as a percentage of the total number of people who responded about that company. The companies are listed in order of satisfaction.

1. Global - 95%
2. Waitrose - 94%
3. Zen - 93%
4. Madasafish - 91%
5. Metronet - 90%
6. Nildram - 86%
7. Telewest - 85%
8. Freedom2Surf - 82%
9. Tesco - 80%
10. Demon - 77%
11. Eclipse - 76%
12. Virgin - 74%
13. NTL - 73%
14. Supanet - 72%
15. Plusnet - 70%
15. UK_Online - 70%
17. AOL_Europe - 69%
17. Force 9 - 69%
19. One.Tel - 66%
20. BT - 64%
21. Homecall - 62%
22. Pipex - 59%
23. Tiscali - 53%
24. ToucanSurf - 52%
25. Sky - 49%
26. TalkTalk - 47%
27. Orange - 42%
28. Bulldog - 37%
29. Biscit - 23%