THUS To Shift 60 Jobs Offshore
Posted: 31st Aug, 2005 By: MarkJ
THUS (Demon Internet) is reported to be planning a cull of 60 jobs at its Southend office, with some tech support being shifted offshore to India. The move is part of a cost cutting drive for the operator, which recently failed in its bid to acquire rival Energis:
Confirming the job cut proposals the company told us in a statement: "As part of our continued business efficiency review, we are proposing to focus our Customer Service Centre at Southend on supporting higher value services and business customers while moving support for Demon Home/Demon Home Office and our commodity level Business broadband portfolio offshore.
This will enable more efficient management of our customer services in future, with an increased focus on supporting higher value services whilst also reducing levels of operating expenditure.
By making these changes, we will improve our ability to support our customers as they migrate to next generation services. We are consulting with employees on this proposal," it said.
Most people tend to agree that support services suffer when being outsourced away from the UK. It's sad that a company so able to bid £800m for a rival can't manage to hold onto its own staff. More @ The Register.
Confirming the job cut proposals the company told us in a statement: "As part of our continued business efficiency review, we are proposing to focus our Customer Service Centre at Southend on supporting higher value services and business customers while moving support for Demon Home/Demon Home Office and our commodity level Business broadband portfolio offshore.
This will enable more efficient management of our customer services in future, with an increased focus on supporting higher value services whilst also reducing levels of operating expenditure.
By making these changes, we will improve our ability to support our customers as they migrate to next generation services. We are consulting with employees on this proposal," it said.
Most people tend to agree that support services suffer when being outsourced away from the UK. It's sad that a company so able to bid £800m for a rival can't manage to hold onto its own staff. More @ The Register.
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