Broadband usage in the UK has been one of the great consumer technology success stories and we are aware that this accelerating demand has meant that a few exchanges can be congested at very busy times. The broadband team at BT Retail is working with our BT Wholesale colleagues to resolve this issue as soon as possible.

In BT Retail we are currently conducting a programme that is already introducing extra bandwidth availability and we are also working with technology that further improves the way that broadband traffic is managed at peak times. Both of these initiatives will improve your experience and if you are amongst the small number of broadband users that have been experiencing slower speeds through congestion you should be noticing improvements shortly, if you're not doing so already.