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TalkTalk Statement - Disconnected PlusNet Users

Posted: 19th Jun, 2007 By: MarkJ
The Carphone Warehouse (TalkTalk) has issued a statement to Thinkbroadband in response to yesterdays reports (here), which claimed that it had been disconnecting PlusNet's broadband customers without warning and offering little escape afterwards.

Naturally TalkTalk has denied the claims and pledged to undertake a full investigation:

Our network is based on a more advanced technology of Next Generation Network (NGN), similar to BT's 21CN. This technology (known as MPF) means that broadband services can be transferred between one provider and another without the need for a MAC code, as detailed by OFCOM in General Condition 14. However, we reiterate that we don't connect anyone to our unbundled network without an order for the broadband service.

TalkTalk currently operates at significantly below the industry average for alleged incidents of this kind and we are working with our industry partners to address these concerns and will undertake a full investigation of any issues raised with us.

Though it would probably take millennia to complete, we’d much rather see a proper independent investigation from Ofcom than an internal exercise in sweeping difficulties under the carpet.
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