V Two One Statement On Migration
Posted: 24th Nov, 2004 By: MarkJ
ISP V Two One (V21) has kindly responded to this mornings news item regarding the current migration problems, blaming 'some' of the difficulties on BT. Fewer than 0.5% of V21's user base are reported to have suffered outages:
We have been in the process of changing our network backbone for ADSL customers from BT / Netservices to Telefonica, to facilitate the introduction of new packages and to allow customers the opportunity to upgrade their packages to faster connections or to migrate to cheaper platforms easily. As I'm sure most people are aware, it would be a very expensive and complicated process to keep two separate platforms running at the same time offering similar services. We have already had a large influx of users wishing to take advantage of the new services and I'm sure their will be plenty of others wishing to take up these offers.
There have been issues that have arisen as a result of this move and we apologise for the inconvenience this has caused. These issues are being investigated and many users will have found that they are already able to connect correctly again as a result. The biggest obstacle we have faced has been the way in which BT handled the process with a lack of comunication to both Telefonica and ourselves, and not down to the Telefonica platform itself. However to put things into perspective; we have had less than 0.5% of our user base who have suffered any sort of outage and the majority of these were resolved within 24 hours of being notified to us.
In terms of the static IP addresses these are once again available to users, any one wishing to have their IP addresses re- assigned can contact the technical team through the members area and this will be dealt with promptly.
Taking away the issue of authentication that is nearly fully resolved there are only a small handful of users suffering from slow throughput issues on 1mb and 2mb lines, we are finding that users on 512 connections are in fact getting much faster connections on the whole. Any 512k users getting slow connections need to be looked at on an individual basis as they don't appear to be caused by general network congestion.
Over the next few days we will be working alongside the network team at Telefonica to resolve these last issues allowing users to have the reliable and cost effective service they have grown to expect from V Two One.
Typically there was always going to be some disruption, although clearly a good number of users have still been hit harder than expected. Hopefully the difficulties can be resolved ASAP for those affected.
We have been in the process of changing our network backbone for ADSL customers from BT / Netservices to Telefonica, to facilitate the introduction of new packages and to allow customers the opportunity to upgrade their packages to faster connections or to migrate to cheaper platforms easily. As I'm sure most people are aware, it would be a very expensive and complicated process to keep two separate platforms running at the same time offering similar services. We have already had a large influx of users wishing to take advantage of the new services and I'm sure their will be plenty of others wishing to take up these offers.
There have been issues that have arisen as a result of this move and we apologise for the inconvenience this has caused. These issues are being investigated and many users will have found that they are already able to connect correctly again as a result. The biggest obstacle we have faced has been the way in which BT handled the process with a lack of comunication to both Telefonica and ourselves, and not down to the Telefonica platform itself. However to put things into perspective; we have had less than 0.5% of our user base who have suffered any sort of outage and the majority of these were resolved within 24 hours of being notified to us.
In terms of the static IP addresses these are once again available to users, any one wishing to have their IP addresses re- assigned can contact the technical team through the members area and this will be dealt with promptly.
Taking away the issue of authentication that is nearly fully resolved there are only a small handful of users suffering from slow throughput issues on 1mb and 2mb lines, we are finding that users on 512 connections are in fact getting much faster connections on the whole. Any 512k users getting slow connections need to be looked at on an individual basis as they don't appear to be caused by general network congestion.
Over the next few days we will be working alongside the network team at Telefonica to resolve these last issues allowing users to have the reliable and cost effective service they have grown to expect from V Two One.
Typically there was always going to be some disruption, although clearly a good number of users have still been hit harder than expected. Hopefully the difficulties can be resolved ASAP for those affected.
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