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Operators Fail - Rogue-Dialling Scams

Posted: 29th Nov, 2004 By: MarkJ
ICSTIS, the premium rate phone line regulator, has attacked operators for failing to warn people early enough after their PC has been hijacked by rogue-dialling software (downloaded from the Internet):

Icstis spokesman Rob Dwight said: "Phone companies should get in touch with their customers sooner. If my bill goes over the usual £50 a month I want to know about it straight away - I don't want to be told when it's hit £750."

Telecoms ombudsman Elizabeth France said: "Certainly I would not be surprised to find my credit card company phoning me if I do something out of the ordinary. So I would expect phone companies to be looking to see if they can have a similar approach."


BT has reportedly begun an investigation into whether it can improve its warning process. More @ BBC News Online.
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