Call Centre Fears Over AOL Contract
Posted: 10th Dec, 2004 By: MarkJ
ISP AOL UK has terminated a contract with call centre operator ClientLogic, specifically its Bristol wing. The centre had been handling calls related to AOL's dial-up platform, yet jobs may now be at risk:
But as demand for dial-up declines in favour of broadband, the ISP has decided to pull out of the Bristol operation and split its call centre operation predominantly between its in-house centre in Waterford, Ireland, and ClientLogic's call centre in Bangalore, India.
Insiders at ClientLogic say the move has sent morale plummeting with staff worried that there are too few positions within the company to soak up those affected by AOL's departure.
Just what we don't need more of, additional technical support calls being handled from India. The quality of those (in our own experience and that of many others) has so far been abysmal. More @ The Register.
But as demand for dial-up declines in favour of broadband, the ISP has decided to pull out of the Bristol operation and split its call centre operation predominantly between its in-house centre in Waterford, Ireland, and ClientLogic's call centre in Bangalore, India.
Insiders at ClientLogic say the move has sent morale plummeting with staff worried that there are too few positions within the company to soak up those affected by AOL's departure.
Just what we don't need more of, additional technical support calls being handled from India. The quality of those (in our own experience and that of many others) has so far been abysmal. More @ The Register.
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