Ofcom Launches Gio Investigation
Posted: 20th Jan, 2005 By: MarkJ
Ofcom has launched an official investigation into the much-troubled ISP Gio Internet. The announcement follows a "growing number of complaints" from the providers many dissatisfied customers:
"Gio does not appear to have a code of practice for complaints and is not currently a member of an alternate dispute resolution (ADR) scheme. Therefore, Ofcom is unable to direct consumers to an ADR scheme where the consumer has exhausted Gio's complaints procedure and a 'deadlock' has been reached."
Under the Communications Act 2003, ISPs and other comms suppliers must have complaints procedures in place.
We're surprised it took Ofcom this long to lift its head in Gio's direction, although the investigation only seems to cover the providers lack of a complaints procedure. More @ The Register.
"Gio does not appear to have a code of practice for complaints and is not currently a member of an alternate dispute resolution (ADR) scheme. Therefore, Ofcom is unable to direct consumers to an ADR scheme where the consumer has exhausted Gio's complaints procedure and a 'deadlock' has been reached."
Under the Communications Act 2003, ISPs and other comms suppliers must have complaints procedures in place.
We're surprised it took Ofcom this long to lift its head in Gio's direction, although the investigation only seems to cover the providers lack of a complaints procedure. More @ The Register.
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