Bulldog Settles Customer Court Case
Posted: 13th Mar, 2006 By: MarkJ
Bulldog has agreed to settle the court case brought by former customer Phillip Oppenheim. Readers may remember (HERE) that this concerned the disruption caused by the ISP's serious service problems last year:
The case was due to be heard at a London court last Friday, but it is understood that Oppenheim has agreed to accept an undisclosed sum from Bulldog in compensation.
Oppenheim has demanded full disclosure of documents from Bulldog, which would have made any customer service issues experienced by the company a matter of public record. He also demanded that Emanuele Angelidis, Bulldog's chief executive, answer charges in the witness box that Bulldog kept advertising its service and signing up new customers even though it knew it was struggling to deliver new connections.
Bulldog would appear to have dodged a very sharp bullet, one that could have opened the flood gates on further legal proceedings and helped to expose some of the problems in the industry.
Unfortunately this hasn't happened, although it should serve as a warning to ISP's that serious service problems are not something to be taken lightly. More @ ZDNet.
The case was due to be heard at a London court last Friday, but it is understood that Oppenheim has agreed to accept an undisclosed sum from Bulldog in compensation.
Oppenheim has demanded full disclosure of documents from Bulldog, which would have made any customer service issues experienced by the company a matter of public record. He also demanded that Emanuele Angelidis, Bulldog's chief executive, answer charges in the witness box that Bulldog kept advertising its service and signing up new customers even though it knew it was struggling to deliver new connections.
Bulldog would appear to have dodged a very sharp bullet, one that could have opened the flood gates on further legal proceedings and helped to expose some of the problems in the industry.
Unfortunately this hasn't happened, although it should serve as a warning to ISP's that serious service problems are not something to be taken lightly. More @ ZDNet.
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