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ISP's Fail To Implement ADR Scheme

Posted: 17th Feb, 2006 By: MarkJ
Ofcom has highlighted several ISP's as having failed to implement an approved independent Alternative Dispute Resolution Scheme. Prodigy Networks, ADSL4LESS and GEO Internet have not demonstrated compliance with the notification and thus remain in breach of their obligations:

These Communications Providers have been identified for enforcement action based on the level of complaints received by Ofcom and referals from other bodies such as Trading Standards or the approved ADR Schemes themselves.

Ofcom is now considering the next steps in terms of appropriate enforcement action. Any enforcement action undertaken will be announced via Ofcom’s Competition Bulletin in due course.


The regulator first issued its warnings against four providers during Mid-December 2005, yet only one has since corrected the issue, leaving the above four in trouble. However we're not surprised to see GEO Internet listed (a little HISTORY).

Keep your eyes peeled for Ofcom’s next Competition Bulletin.
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