Wanadoo Traps Broadband User
Posted: 22nd Feb, 2006 By: MarkJ
Wanadoo's migration of broadband ADSL customers onto its new LLU (local loop unbundling) platform has left at least one user without a connection for over a month:
The punter (we've decided to withhold his name) from Manchester, received an email on January 5 telling him that his broadband connection would be upgraded to 8 meg on January 16.
Snag is, instead of an improved connection he got nothing, and 35 calls to Wanadoo tech support over the last month have failed to get him reconnected.
In a statement, Wanadoo said it was now in contact with the customer, who has been with the ISP since the early days of Freeserve, and is working "to try and resolve his situation as quickly as possible".
It's not known whether more people have been effected or not, although it could be just an isolated case. More @ The Register.
The punter (we've decided to withhold his name) from Manchester, received an email on January 5 telling him that his broadband connection would be upgraded to 8 meg on January 16.
Snag is, instead of an improved connection he got nothing, and 35 calls to Wanadoo tech support over the last month have failed to get him reconnected.
In a statement, Wanadoo said it was now in contact with the customer, who has been with the ISP since the early days of Freeserve, and is working "to try and resolve his situation as quickly as possible".
It's not known whether more people have been effected or not, although it could be just an isolated case. More @ The Register.
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