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NetServices Withdraws V21 (Biscit) Supply!
By: MarkJ - 15 November, 2006 (12:54 PM)

Customers of troubled ISP V Two One (V21) have logged on this morning only to be faced with an unexpected message from 186K, the company with a reputation for “rescuing” troubled providers (EzeeDSL saga take three..):

Dear valued V Two One customer.

This page has been displayed to inform you about a problem with your current Internet Service Provider, V Two One.

As of today, V Two One will no longer be able to provide your Broadband services.

186k is not in a position to comment on the reasons for this unexpected announcement at this time.

However, a plan is in place to ensure you have minimal loss of your service.

What happens next?

In order to minimise the impact, 186k Limited - a leading provider of Internet services - has been carefully selected to provide V Two One customers with a competitively priced, premier service which will include a FREE UPGRADE to DSLMAX.*, through its subsidiary ezeeDSL

The announcement will come as a total shock to V21's subscribers, many of which were still clinging to the hope of improvement following Biscit's acquisition of the provider.

NetServices, a primary supplier of V21 (Biscit), has just issued the following statement:

NetServices plc, the provider of wholesale broadband services and voice and data converged business infrastructure solutions, today announces that it has terminated its contract for wholesale broadband services with Biscit CSP Limited (Biscit CSP, formerly called v21.co.uk Limited and trading as V Two One).

NetServices are one of a number of wholesale providers to Internet Service Provider ("ISP") V Two One. It provides broadband services and dial up broadband access to a range of domestic and business users both directly and through its own network of resellers.

The decision to terminate the agreement has followed extensive discussions between the two parties, which have failed to generate a satisfactory resolution. Our solicitors advise further comment would be inappropriate.

NetServices understands that approximately 9,500 end users will be affected by this action. To minimise disruption to these users and provide the option of continuity of service on their broadband supply, NetServices is offering these users the option to move to an alternative supplier (EZEE DSL). Information on this is available on the NetServices website.

This is not a decision that NetServices have taken lightly given the large number of affected users and the potential criticality of a broadband service to individual end users.

Commenting Mark Vickers, CEO stated: "The decision to terminate our contract with V Two One (Biscit CSP) was taken extremely reluctantly, as we understand the impact that this will have for a large number of end users. We have only taken this action once we were satisfied that we had put in place a satisfactory alternative to enable users to continue to receive a broadband service. We believe we have acted in a way that is to the mutual benefit of V Two One (Biscit CSP) users and stakeholders in NetServices."

A full statement can be found on our website at http://www.netservicesplc.com/vtwoone

It’s not presently known whether this will impact Biscit’s original customers as well and we have yet to hear the ISP’s side of things. Sadly the dispute had been reported before, although such a sudden failure is unlikely to go down well with customers.

Bring on the usual migration code (MAC) chaos. More when we have it..


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