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Zen Internet Imposes Heavy Usage Cap

Posted: 02nd Dec, 2006 By: MarkJ
Zen's older Home 1000 (1Mbps) and Home 2000 (2Mbps) broadband ADSL customers will now be capped to 100GB (GigaByte's) of data usage per month. The change, which is designed to combat excessive usage, is due to take effect from 1st March 2007:

A small number of our Home 1000 and Home 2000 customers are extreme users of our service. They leave their computers downloading files 24 hours per day, day after day, week after week. This extreme usage costs Zen hundreds of pounds per month for each extreme user – many times our income from the monthly subscription fee. In the past we have subsidised this usage but we are no longer prepared to incur this loss.

By introducing a 100 GB monthly usage allowance we will limit the financial loss generated by the extreme users whilst leaving the vast majority of our customers completely unaffected.

WHAT HAPPENS ON REACHING 100 GB?

The usage allowance for Home 1000 / 2000 will be handled in the same way as the usage allowances for Zen 8000 Lite / Active / Pro. If you reach 100 GB part way through a month your Internet access will be blocked and your web browser will display a page giving you the option to buy additional usage for £1.49 (inc. VAT) per GB. For full details, please see:

http://www.zenbroadband.com/athome.aspx?page=510

100GB is hardly something to complain about, especially when most ISP’s cap far.. far lower than that. The two packages mentioned are also older ones; these day’s Zen’s top residential Home 8000 Pro (8Mbps) package costs £34.99 per month with a 50GB cap.
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