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PlusNet's Disappearing E-Mail Strikes.. AGAIN!

Posted: 09th Jan, 2007 By: MarkJ
UK ISP PlusNet appears to have done it again. Reports suggest that e-mail services went down last Friday, with the impact still being felt today:

We received emails from several disgruntled PlusNet customers. One business user, who asked to stay anonymous, told the Reg: "2 weeks ago they had to delete millions of emails just to clear the queues on their mail servers. Last week everything that was sent between 10 and 3 in the afternoon on Friday (iirc) was lost. I am still picking up the pieces in my office this morning - who sent us emails and got 550s back? How do we know? Is this worth what we pay per month?"

We asked PlusNet to comment on these problems and on the claim that they removed one of their central pipes back in July. PlusNet sent us the following statement:

"Bounced email Problem: Problem with email configuration occurred on Friday at 11:15, problem fixed by 15:30 for 90% of customers and remaining done by 16.30. This followed a restore from back-up. Customers were informed of the problem and the subsequent resolution via our website service status tool http://usertools.plus.net/status/archive/1168015185.htm . PlusNet would like to apologise for the inconvenience that this has caused."

PlusNet appears to be making a habit of e-mail and service hiccups, one we hope they’re able to kick. @ The Register.
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