NewNet Cuts Telephone Customer Support Costs
Posted: 11th Oct, 2006 By: MarkJ
ISP NewNet has reduced the cost of calling their Helpdesk by changing the telephone number from 0870 to 0845, more than halving the cost to users from National to Lo-Call rate:
At the same time NewNet are implementing a revised phone answering system that will ensure no-one is on hold for more than 10 minutes.
We write to every new customer and ask for their feedback and we read the comments and take action wherever possible. This move from 0870 to 0845 has been planned as a direct response to customer feedback -- who better to help us improve the business and service levels than our customers, commented John Mobley, NewNet MD.
NewNet have doubled their Broadband customer base in the past year and are planning for the same increase again next year. In addition to lowering support calls they have also committed to doubling the number of staff on the helpdesk to cope with the increase in Broadband customers and have created the position of Customer Service Manager to ensure that every part of their business delivers first class customer service.
For more information please visit: http://www.newnet.co.uk/broadband/
We write to every new customer and ask for their feedback and we read the comments and take action wherever possible. This move from 0870 to 0845 has been planned as a direct response to customer feedback -- who better to help us improve the business and service levels than our customers, commented John Mobley, NewNet MD.
NewNet have doubled their Broadband customer base in the past year and are planning for the same increase again next year. In addition to lowering support calls they have also committed to doubling the number of staff on the helpdesk to cope with the increase in Broadband customers and have created the position of Customer Service Manager to ensure that every part of their business delivers first class customer service.
For more information please visit: http://www.newnet.co.uk/broadband/
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