Home » 

UK ISP News Archives

 » 
Sponsored Links

NewNet Cuts Telephone Customer Support Costs

Posted: 11th Oct, 2006 By: MarkJ
ISP NewNet has reduced the cost of calling their Helpdesk by changing the telephone number from 0870 to 0845, more than halving the cost to users from National to Lo-Call rate:

At the same time NewNet are implementing a revised phone answering system that will ensure no-one is on hold for more than 10 minutes.

“We write to every new customer and ask for their feedback and we read the comments and take action wherever possible. This move from 0870 to 0845 has been planned as a direct response to customer feedback -- who better to help us improve the business and service levels than our customers,” commented John Mobley, NewNet MD.

NewNet have doubled their Broadband customer base in the past year and are planning for the same increase again next year. In addition to lowering support calls they have also committed to doubling the number of staff on the helpdesk to cope with the increase in Broadband customers and have created the position of Customer Service Manager to ensure that every part of their business delivers first class customer service.

For more information please visit: http://www.newnet.co.uk/broadband/
Search ISP News
Search ISP Listings
Search ISP Reviews
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Sky Broadband UK ISP Logo
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £27.00
132Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5628)
  2. BT (3541)
  3. Politics (2570)
  4. Openreach (2320)
  5. Business (2297)
  6. Building Digital UK (2261)
  7. FTTC (2051)
  8. Mobile Broadband (2006)
  9. Statistics (1807)
  10. 4G (1694)
  11. Virgin Media (1649)
  12. Ofcom Regulation (1481)
  13. Fibre Optic (1413)
  14. Wireless Internet (1407)
  15. FTTH (1382)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules