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Biscit Improves Support - Issues V21/NS Update

Posted: 24th Nov, 2006 By: MarkJ
UK ISP Biscit isn't exactly riding high on a wave of public support right now, with an equal or even greater portion of blame for the recent V Two One (V21) fiasco being placed firmly at their feet. This latest update will no doubt do little to end the saga:

Communications service provider Biscit today announces a threefold increase in its London-based customer support capability from Monday, November 27, 2006.

The CSP also announces that the long running commercial dispute of its V21 business with NetServices plc has passed to its legal representatives. V21 customers who have been unjustifiably deprived of their broadband service by NetServices can be reconnected at no cost to Biscit servers by emailing their V21 customer ID number to orders@biscit.net. They will also retain their email addresses and all Internet settings.

NetServices … the saga

[REMOVED]

About NetServices

NetServices is a second-tier supplier of broadband. It listed on the London Stock Market AIM (Ticker: NSV) earlier this year and announced this month a £3.0 million loss for its maiden trading year on AIM.

About V21

V21 (now trading as Biscit CSP) is a leading provider of advanced Internet and telecoms products and services. Delivering the online world to thousands of residential customers, the company is a communications and broadband centre-of-excellence. Visit http://www.v21.co.uk for further information.

We doubt many would swallow that last “broadband centre-of-excellence” bit right about now, although no doubt NetServices may have a reaction of its own. Ultimately most continue to vent their anger at both sides rather than any one in particular; certainly the situation could have been handled better, to say the least.

UPDATE: Due to the legal dispute between Biscit and NetServices we've had to remove the NS portion of the above press release. Hopefully it can be re-added later.
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