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Carphone Warehouse Tops 2.8m Broadband Subscribers
By: MarkJ - 31 July, 2008 (8:54 AM)

The Carphone Warehouse (TalkTalk, AOL etc.) has managed to increase its broadband subscribers by a further 41,000 net adds in the last quarter to 30th June 2007, making for a total of 2.8m. Unfortunately this growth is considerably slower than at the same time last year, when Carphone reported net adds of 126,000, further reflecting the industry wide slowdown:

Charles Dunstone, Chief Executive Officer, said: "As we indicated in June, growth in broadband customer numbers slowed during the quarter. Underlying growth in TalkTalk continued to be strong, with 86,000 net new TalkTalk broadband customers during the period. One of the benefits of the current environment is that churn is low and falling, making our relationship with customers increasingly valuable.

We made significant progress on the AOL network and billing platform migrations, with both processes materially complete by the period end. The AOL base declined by 45,000 over the quarter, of which 12,000 were lost as a direct result of the network migration. We have successfully migrated over 1.3m AOL customers: a further 80,000 customers, whose operating systems or hardware are incompatible with the new platform, are yet to be migrated and a proportion of these are likely to be at risk.
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Roughly 1.9m (70%) of Carphone's 2.8m broadband connections are on its unbundled (LLU) ADSL platform, which compares with 40% this time last year. Carphone predicts annual broadband net additions to increase by between 200,000 and 250,000 (originally 400k) this year with flat revenue growth (originally 4 to 5%).


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