Cable Forum reports that Virgin Media has started issuing new letters to the heaviest users of its broadband (cable) services, highlighting the operators updated traffic management policies.

The provider appears concerned that some customers do not understand why their speeds might be slowing down and, despite still advertising a potentially misleading 'No download limits' service, is keen to make sure that heavy users are aware of why this happens:


To be fair the letter is not making any threats and is quite informative in its construction, although many people will still get confused by data usage terminology.