Posted: 17th Aug, 2008 By: MarkJ
BT has kindly furnished us with a new statement that clarifies some of the details surrounding their removal of the free '
Digital Vault Basic (2GB)' online storage product (
original news):
BT Digital Vault Basic (2GB) product withdrawal
Customers who are using BT Digital Vault Basic 2GB may recently have received an email notifying them of the closure of the service. We would like to assure customers that despite the closure of the product their data will continue to be stored safely. However customers who currently have more than 1GB of data stored will not be able to add any further data to their vault unless they upgrade.
The Digital Vault portfolio is currently made up of a 1GB, 5GB and 50GB product. BT Digital Vault Basic 2GB has not been available to new customers since June 2007 and the majority of users are BT Total Broadband customers who qualify for the larger 5GB product for free, this is why we are now withdrawing the product.
We recognise that the initial email sent to customers was not as clear as it should have been and we will be writing to all customers clarifying the closure of the service and reassuring them that their data will be safe.