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UPDATE Tiscali Based Broadband Customers Hit by Connectivity Woes

Posted: 13th Jan, 2009 By: MarkJ
Customers of Nildram and Freedom2Surf's Tiscali UK based broadband ADSL services have been hit by a serious spate of connectivity problems this morning after the ISPs authentication servers began refusing users details. The situation appears to be almost identical to one that occurred on New Years day (news).

Just as before no service status updates could be found upon Nildram's service status page, though one of Freedom2Surf's staff was able to offer the following information:

Core network outage
We are currently investigating a problem on our core network that is affecting a number of customers establishing a connection to the internet. Our network engineers are investigating this as a high priority and are working to resolve this as soon as possible. Please accept our apologies for any inconvenience caused.


Hopefully the situation can be sorted faster this time than last, when a considerable part of Tiscali's broadband services remained inaccessible for most of New Years day.

UPDATE 9:48am: The service finally appears to be returning to normal for some customers.
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