Home » 

UK ISP News Archives

 » 
Sponsored

Some ISPs Still Hamper Access to Broadband Migration Codes

Posted: 06th Feb, 2009 By: MarkJ
The latest survey from Moneysupermarket has revealed that 41% of consumers requiring a broadband migration code (MAC) to switch ISP have faced problems during the process. The biggest complaint appears to be time delays, with 51% complaining that their request had taken longer than 5 working days.

Under Ofcom's rules (General Condition 22) UK ISPs are required to issue a MAC upon request and within five working days, any longer is a breach of these rules. However 27% complain that the process took two weeks or more, which is totally unacceptable.

On the plus side Ofcom have been reporting a fall in the number of MAC related complaints they receive, though such problems still accounted for 3% of all telecoms related complaints made to the regulator in 2008.

Opinium Research carried out the online poll of 2,068 British adults between Friday 28th November 2008 and Tuesday 2nd December 2008.
 Latest UK ISP News
 Cheapest Superfast Broadband ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: Promo code: HYPERSALE
  • NOW £20.00
    Speed 36Mbps, Unlimited
    Gift: None
  • Shell Energy £21.99
    Speed 35Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Speed 38Mbps, Unlimited
    Gift: None
  • Plusnet £22.99
    Speed 36Mbps, Unlimited
    Gift: £70 Reward Card
Large Availability | Compare More ISPs
 Cheapest Ultrafast Broadband ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Community Fibre £20.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • Hyperoptic £20.00
    Speed: 158Mbps, Unlimited
    Gift: Promo code: HYPERSALE
  • Virgin Media £25.00
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £25.00
    Speed: 100Mbps, Unlimited
    Gift: None
Large Availability | Compare More ISPs
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: Promo code: HYPERSALE
  • NOW £20.00
    Speed 36Mbps, Unlimited
    Gift: None
  • Shell Energy £21.99
    Speed 35Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Speed 38Mbps, Unlimited
    Gift: None
  • Plusnet £22.99
    Speed 36Mbps, Unlimited
    Gift: £70 Reward Card
Large Availability | View All
Cheapest Ultrafast ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Community Fibre £20.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • Hyperoptic £20.00
    Speed: 158Mbps, Unlimited
    Gift: Promo code: HYPERSALE
  • Virgin Media £25.00
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £25.00
    Speed: 100Mbps, Unlimited
    Gift: None
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. FTTP (4128)
  2. BT (3154)
  3. Politics (2123)
  4. Building Digital UK (2028)
  5. Openreach (1970)
  6. FTTC (1923)
  7. Business (1836)
  8. Mobile Broadband (1608)
  9. Statistics (1513)
  10. 4G (1380)
  11. FTTH (1371)
  12. Virgin Media (1277)
  13. Ofcom Regulation (1242)
  14. Fibre Optic (1235)
  15. Wireless Internet (1234)
  16. Vodafone (928)
  17. EE (907)
  18. 5G (900)
  19. TalkTalk (821)
  20. Sky Broadband (787)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules