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Avanti Leaves Hambleden Village Unhooked from Broadband

Posted: 24th Feb, 2009 By: MarkJ
The village of Hambleden in Henley-on-thames, Buckinghamshire, has been left without a broadband service after Avanti's satellite based solution suffered an unspecified problem at its local base station. To make matters worse the operator has told residents that it will not be able to fix the issue for five working days.

BT refuses to upgrade either the Henley-on-Thames exchange or to put in a more powerful booster at the required point on the line, thus residents have been forced to use Avanti's satellite service instead. Posting in a review on our site today (here) one resident commented:

"Avanti's customer service is appalling. My community is currently suffering from a problem at the base station which, we are informed, cannot be fixed until Friday at the earliest (5-working days from now). This is a totally unacceptable position for those in the villge who rely on internet connectivity to run home based business or who study from home.

I am disgusted at the company's attitude to this predicament as it has said it doesn't have the engineers available because they are all busy on installs for new customers. WHAT ABOUT YOUR EXISTING CUSTOMERS AVANTI???
"

The system had been working fine until recently and its sudden disappearance is likely to have a massive impact on their community. We are currently still awaiting a reply from Avanti.
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