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Broadband ISP Aquiss Accuses BT of Cold Calling

Posted: 22nd Jan, 2009 By: MarkJ
UK ISP Aquiss has accused BT of cold calling after 11 of its customers were allegedly contacted by the operator about work on their local telephone exchange. In reality no work was taking place and BT swiftly progresses to asking if the customer had a broadband service and how they felt about it:

Quiss owner Martin Pitt said: "Please be advised calls of this nature are cold calls. BT Retail who these calls are from, have no awareness of engineering work going on at your local exchanges, and certainly likewise, they will not be aware that you have a broadband service provided by a non BT company (or certainly should not be aware!).

Calls of this nature, expecially under false information, should be handled in the manner you received them, abruptly! Likewise, those who are signed up the the TPS (Telephone Preference Service) could be a strong position to pin BT ears to wall.
"

ISPreview has attempted to chase the problem up with BT and they are now investigating the claims. However one of the operator’s spokespeople was able to offer us this little titbit of information:

BT Statement: "To the best of our knowledge, it is not BT or one of our agents calling, but with so little information it is very difficult to investigate fully."

BT is now believed to be contacting Aquiss in the hope of sourcing more information about the calls. Meanwhile we suggest that such calls are ignored, though enterprising individuals might like to try and extract useful information from them in order to help trace the source.

Typically calls like this can also come from illegitimate individuals whom could conceivably earn a commission for forwarding people onto a different provider’s broadband service.
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