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UPD: UK AllFastAccess ISP Forced to Drop Email Service

Posted: 09th Sep, 2008 By: MarkJ
UPDATE 13:22: AFA informs us that customers on most business packages and the Home Extreme option will still be eligible for free email and web hosting, though the closure does impact its other packages. TurboOnline (free webmail) was also due to close in December, though there has been no final decision. The ISP points out that most customers adopt freemail services (Gmail etc.) and that only a few users will be affected by the closure. The original news follows..

Broadband ISP AllFastAccess (Turbo Solutions) has shocked some of its customers by informing them that, due to supplier problems, their email and webmail facilities "will be tuned off on 8th October and customers must find alternative means of email."

The surprise move surfaced in a sudden e-mail to customers, which has been re-paste below and was originally posted on our forum by kansenji - here:

Due to unexpected information from our suppliers All Fast Access Webmail and POP email facility will be tuned off on 8th October and customers must find alternative means of email.

We understand that we were pushing customers to sign up to this new service and we apologise for any inconvenience caused to you. As far as All Fast access were aware that this service was expected to continue until the unforeseeable future, however due to the increasing rise in costs our suppliers have decided to cease this service.

We have made no decision on whether to continue with TurboOnline as this news has only just become available to us.

We recommend that you sign up to a service such as hotmail, inbox.com or google mail as it appears that most customers are doing or have done.

We apologise once again for any inconvenience caused to you.

Kind Regards,
Customer Service Department
All Fast Access
A Turbo Solutions Internet Communications Ltd Division

Naturally the loss of such a critical service will be viewed as more than a mere inconvenience by customers, though it is unclear whether this applies to all packages and we are currently awaiting clarification from the ISP.

The news somewhat overshadows the providers recent introduction of several revamped home broadband packages, which start from £14.99 per month and include usage allowances of between 3GB and "Totally unlimited". Selective packages were also said to come with free email and Linux web hosting.
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