Home » 

UK ISP News Archives

 » 
Sponsored Links

Tiscali Wrongly Threatens to Disconnect Illegal Movie Downloader

Posted: 29th Aug, 2008 By: MarkJ
ISP Freedom2Surf (F2S), which is now a brand of Tiscali UK, reportedly threatened to disconnect one of its broadband customers last week after Metro Goldwyn Mayer (MGM), a well known Hollywood movie studio, lodged a copyright infringement notice with the provider.

Ironically the individual concerned, Euan MacLay, left the provider earlier this year (March) due to concerns over Tiscali's plans to migrate F2S customers onto its somewhat less respectable network. But wait, it gets better!

On 23 August Eaun received an email from abuse@pipex.net, accusing him of illegally downloading an episode of Stargate Atlantis - a sci-fi show he does not watch - via BitTorrent, a filesharing protocol he does not use. Most unlikely of all, the alleged infringement took place on 16 August, almost six months after he had quit F2S.

The email said: "We have received a complaint regarding an allegation of Copyright Infringement. We were supplied an IP address of the system that was sharing the alleged copyrighted material, which we traced to your PIPEX ADSL account... Failure to respond or further infringements will cause your account to be temporarily suspended, and could also result in your account being terminated."

Regular readers of ISPreview will know that such poor administrative gaffs are not uncommon to Tiscali, especially when it comes to billing mistakes and account cancellations that aren’t fully closed, though this one really does take the cake.

Thankfully Tiscali acknowledges that it failed to keep F2S's abuse system list of IP number assignments updated after taking over the provider and has since apologised for the mistake:

"Freedom2Surf apologises for this error. The email was generated by an automatic F2S abuse system managed externally. This system is no longer in place and has very recently been brought in house as part of the integration of Pipex's platforms with Tiscali."

Never the less, this does help to illustrate how such automated systems can easily go wrong and indeed we wouldn't be surprised if other customers had fallen victim to the same cock up. The Register has a FULL COPY of Euan's original warning letter.
Search ISP News
Search ISP Listings
Search ISP Reviews
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All

Helpful ISP Guides and Tips

Sponsored Links
The Top 15 Category Tags
  1. FTTP (5511)
  2. BT (3514)
  3. Politics (2535)
  4. Openreach (2296)
  5. Business (2260)
  6. Building Digital UK (2243)
  7. FTTC (2042)
  8. Mobile Broadband (1972)
  9. Statistics (1788)
  10. 4G (1663)
  11. Virgin Media (1619)
  12. Ofcom Regulation (1460)
  13. Fibre Optic (1393)
  14. Wireless Internet (1389)
  15. FTTH (1381)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules