Leeds-based ISP 186k, which owns and runs several smaller providers (e.g. EzeeDSL, EFH Broadband etc.), has moved its end user customer service from India back to the United Kingdom. This will also create several hundred new jobs over the next three years in Northern Ireland.

The move, which was technically already announced by Belfast-based ISP Firenet during the start of January this year (news), is aimed at improving 186k's response times and service levels by telephone, web and email:


186k has grown rapidly over the last few years, thanks to an aggressive acquisition strategy and an initial investment of over £20m. All of 186K’s end user brands will benefit from the new UK customer support including consumer and home broadband ISP EFH broadband and specialist small business ISP Mailbox.