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E-Mail Problems Disrupt Breathe’s Customers.. again
By: MarkJ - 18 January, 2008 (10:06 AM)

Customer's of UK ISP Breathe Internet, most specifically those that were migrated over to the provider from Ecosse (formerly managed by Calico) late last year, have been hit by yet more problems this week following another outage that appears to have latest for several days.

The problems mirror similar difficulties last year (news), which followed an extremely shaky migration of customers onto the Breathe platform. Diana, one of many disgruntled users, said, "I have an e-mail account with ecosse.net. For the last 4 days I have not been able to send or receive e-mails as the server will not respond. Since breathe took over the service in November the only way of contacting the service provider is via a 60p / minute phone line."

Liam, another of Breathe's frustrated customers, added, "Since migrating to Breathe, my email has been down about 40% of the time (currently, for the past 5 days), their customer service stinks (I think it is one man in a room in Bangalore), and Inbox gets spammed constantly." Thankfully Breathe has now restored the service, issuing the following service status update and apology on their website:

The Ecosse mail servers are now fully back up and running.

There was a large amount of email backlog but as of this morning the majority appears to have been cleared and email is being sent in a timely manner to users accounts. You may however receive some emails sent since the disruption over the next 24 hours while the full backlog is processed.

We would like to apologise to our users for any inconvenience caused.

The usual weekly summary of customer gripes can be viewed on our 'ISP Complaints' page.

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