The Quality & reliability of your home Internet Service

Winners - (very satisfied / fairly satisfied)
PlusNet - 88.3%
Pipex - 87.9%
Virgin Media - 83.0%
Sky Broadband - 81.0%

Losers - (fairly unsatisfied / not at all satisfied)
Tesco - 23.8%
Orange - 14.2%
TalkTalk - 13.9%
AOL Broadband - 12.8%

Download times of files and web pages

Winners
PlusNet - 82.9%
Pipex - 74.6%
Virgin Media - 71.1%
Sky Broadband - 69.4%

Losers
Tesco - 36.5%
Orange - 21.2%
TalkTalk - 19.5%
BT Broadband - 19.1%

The clarity of pricing & billing

Winners
Sky Broadband - 77.1%
Tiscali - 75.3%
PlusNet - 74.7%
Orange - 73.2%

Losers
Pipex - 16.7%
BT Broadband - 16.1%
Virgin Media - 11.3%
TalkTalk - 9.2%

After sales support

Winners
PlusNet - 73.9%
Pipex - 66.1%
AOL Broadband - 54.0%
Sky Broadband - 53.4%

Losers
Orange - 28.8%
TalkTalk - 27.9%
Virgin Media - 24.4%
BT Broadband - 23.8%

Good value for money

Winners
PlusNet - 81.1%
Sky Broadband - 75.7%
TalkTalk - 73.7%
Tiscali - 62.4%

Losers
BT Broadband - 28.7%
AOL Broadband - 18.4%
Virgin Media -16.5%
Orange - 16.0%

Speed of service activation (after sign-up)

Winners
PlusNet - 73.6%
Pipex - 67.7%
Sky Broadband - 66.8%
Virgin Media - 62.6%

Losers
TalkTalk - 25.4%
BT Broadband -18.6%
Sky Broadband - 17.0%
Tiscali - 16.2%