BT Defends Free Broadband Flights
Posted: 07th Oct, 2004 By: MarkJ
BT has hit back at accusations that its free flights offer, for new broadband subscribers, has become a fiasco. The operator claims that most subscribers have taken their flights, with 5,000 still waiting to be claimed and just 20 left to be processed:
A BT spokesman told ZDNet UK's sister site silicon.com: "There were teething problems and we did experience delays through the summer and we apologies for that but we will honour those who have a voucher and anyone who wants a flight will get it."
He said since then 5,000 customers have returned their vouchers and either taken their flight or have been booked on one and that the backlog is down to "about 20 people". He said the rest of the customers have not applied for their free flights yet.
"The other 5,000 we haven't heard from but they have until the 31 March, 2005, to redeem the vouchers," he said.
It'd be interesting to find out why so many still haven't claimed their vouchers, is it through lack of knowledge, disbelief at what's been offered or something else? More @ ZDNet.
A BT spokesman told ZDNet UK's sister site silicon.com: "There were teething problems and we did experience delays through the summer and we apologies for that but we will honour those who have a voucher and anyone who wants a flight will get it."
He said since then 5,000 customers have returned their vouchers and either taken their flight or have been booked on one and that the backlog is down to "about 20 people". He said the rest of the customers have not applied for their free flights yet.
"The other 5,000 we haven't heard from but they have until the 31 March, 2005, to redeem the vouchers," he said.
It'd be interesting to find out why so many still haven't claimed their vouchers, is it through lack of knowledge, disbelief at what's been offered or something else? More @ ZDNet.
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