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THUS Meets ISO 9001:2000 Quality

Posted: 30th Apr, 2003 By: MarkJ
THUS has officially become one of the first UK telecommunications service providers to achieve full ISO 9001:2000 certification for Voice, Data, Internet and Contact Centres:

THUS'S COMMITMENT TO QUALITY UNDERLINED WITH ISO 9001:2000 ERTIFICATION

THUS plc, one of the UK's leading providers of voice, networking, Internet and contact centre services, today announced that it has achieved ISO 9001:2000 certification of its quality systems and processes from certification body, Lloyd's Register Quality Assurance Ltd (LRQA). THUS was assessed by LRQA for installing and managing services, as well as for its fault resolution and billing processes, confirming that they meet the criteria for the prestigious quality management system standard, ISO 9001:2000.

THUS's commitment to quality was further highlighted today with the announcement that the company has retained Investors in People status and extended this for its entire UK operations. THUS previously held the award, which recognises best practice in staff training and development, for its contact center services business and customer operations. The increased recognition highlights THUS's success in developing an integrated training and development process for all of its employees.

ISO 9001:2000 provides purchasers with an independent and internationally recognised measurement of companies with a proven track record in quality service delivery. THUS is one of the first UK telecommunications service providers to have full ISO 9001:2000 certification for Voice, Data, Internet and Contact Centres.

Companies seeking certification undergo a thorough audit by a team of LRQA assessors who evaluate the company against the requirements of the QMS standard. The on-site audit involves an extensive review of the company's quality management system (QMS) and all aspects of the end-to-end process, along with verifying the effectiveness of its implementation.

Bill Allan, Chief Executive of THUS plc, said: "The quality of our people and the quality of our services have been fundamental to the success of our Company. Succeeding in the telecoms industry is all about providing quality services, the differentiating factor between many companies in our industry. Price and technical expertise alone are quite rightly no longer enough to win a customer's business. I am delighted the commitment of all THUS employees to quality service has been recognised through ISO 9001:2000 and Investors in People."

Don Stanley, UK head of assessment for LRQA comments: "ISO 9001 is the most widely recognised management system standard throughout the world. A key requirement of ISO 9001:2000 is that companies must continually seek to enhance customer satisfaction by improving their quality management system. THUS has clearly illustrated this through its commitment to providing quality services to its customers."
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