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Nildram Offers BT Phone Bill Payments

Posted: 19th Feb, 2004 By: MarkJ
Nildrams other UK ISP, Lobsterpot.net, has today become the first provider to offer its customers the BT phone bill as a payment option through BT Click&Buy:

NILDRAM FOCUSES ON INNOVATION WITH BT CLICK&BUY

Nildram Limited, one of the leading UK Internet Service Providers (ISP), has partnered with BT click&buy to make Lobsterpot.net, Nildram’s consumer ISP, the first in the UK to offer its customers a choice of online payment options that includes the BT phone bill.

Meeting customer needs is a top priority for Nildram, and offering its customers a wide range of payment options is vital to its ongoing success.

Sean Stephenson, MD Nildram Limited said, "We are constantly looking for ways to make our ISP more responsive to our customers' needs and we are pleased to be the first to adopt this innovation in this sector."

As a managed end-to-end online payment solution, BT click&buy provides more than simple transaction processing. BT click&buy manages tasks such as chasing late, and querying, failed payments, following up chargebacks and dealing with customer enquiries, significantly reducing Nildram's administrative overheads allowing it to concentrate on delivering a superior service to its customers.

Nildram also wanted to enable payments to be regularly taken from one month to the next. BT click&buy ensures customers' payment details are always up to date, enabling recurring payments to be taken and reduced customer churn.

“The ongoing success of Nildram is due to our continued focus on customer service and response to customer needs. We have recognised the fact that credit and debit card payments might not be the best payment option for all our customers and that we must offer greater choice and flexibility.

"We believe that by being the first ISP in the UK to offer a complete choice of online payments, our competition can only follow in our footsteps to adopt BT click&buy as a ‘must-have’ payment option,
” said Sean Stephenson, MD Nildram Limited.

Commenting on Nildram being the first UK ISP to partner with BT click&buy, CEO of BT click&buy, Ian Price, said: “This is a significant phase of our development, as we see the variety of choice that our online payment solution offers an ISP, and therefore its customers, as vital to their customer proposition moving forward.”
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