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NTL Culls 1500 Customer Support Staff

Posted: 07th Apr, 2004 By: MarkJ
The UKs largest cable operator, NTL, is culling 1,500 of its customer support call centre staff. The operator claims it will be able to "deliver a higher level of customer service with up to 1500 fewer positions" (right.. sure, how does that work again?):

Following the cull, the number of people working for NTL's customer support will fall from around 4500 to 3000. NTL currently employs around 13,500 people.

The UK cableco - which has some 2.9m residential punters - said the job cuts were the "next stage in its strategy to improve customer service and drive business efficiency".

As part of that strategy, NTL will reduce the number of call centres from 13 to just three in Manchester, Swansea and Bellshill (Glasgow). They will be supported by four sales and customer support sites in Nottingham, Teesside, Luton and Coventry.


You can't help but love the way that businesses try to paint over an otherwise grim news story. More @ The Register.
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