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Tiscali UK - The Magnet For Complaints

Posted: 30th Apr, 2004 By: MarkJ
This week ISP Tiscali UK tipped over the 20 (no. complaints) mark on our ISP Complaints page, warranting a mention in the news. In fact, not a week seems to go by without ISPr receiving at least one complaint related to them.

No other UK ISP has had such a persistently bad record where customer satisfaction is concerned, with billing problems and poor support being the most frequent of all issues. The three new complaints this week were as follows:

Emails taking up to 3 days to arrive!
E-Mail By - Brett
-----------------------------------------------

Unreliable with a completely useless support
E-Mail By - David
-----------------------------------------------

I have been with Tiscali for a few years now and in the last few months the service seemed to slow down.

I accepted this as it was fast enough for me anyway, however I moved about 2 months ago and on phonong Tiscali from my new address to get the line changed over I was told it would cost £50 and take up to 20 days - I accepted this and waited for my line to be enabled.

I waited 4 weeks and emailed Tiscali several times to find out what was happening, after about 6 weeks they told me my line could not be broadband enabled but were still taking payments from my card for a service I couldn't possibly receive.

I asked them to cancel my account immediately and they informed that they could not do this until they had received it in writing.

I contacted another ISP (***************) and had a broadband connection up and running within a week and it didn't cost me a penny for the line activation either.

Obviously Tiscali have made an error in stating my line cannot be broadband enabled. It IS broadband enabled and it's faster then ever - Hooray for Tiscali's utter incompetence and causing me to look elsewhere.

E-Mail By - Name unclear

Sadly we're only too familiar with such complaints, having seen them time and time again over the past two or three years. It's amazing that even the largest UK ISPs still get far fewer complaints than Tiscali.
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