Customers of UK ISP Firenet have been urged by their provider to be vigilant of a rival that appears to be using underhand e-mail advertising tactics to take users away from them.

Some of our Firenet using readers have complained about receiving the following message from a rival called F1Internet:

-------------------------------------------
Hello,

It seems you haven't yet upgraded to the new Internet access services, and as a result you aren't yet benefiting from all the free speed and function improvements we have recently made.

The upgraded dialup service is still at no charge from us.

Dial up users:
--------------
If you know how to manually alter your internet access configuration you can use the following settings. If you don't know how to do this then simply visit our website or run the attached script.

Access number: 0845*******
Username: your username
Password: your password
DNS Server 1: 213.130.128.32
DNS Server 2: 213.130.128.33

Remember - Dialup users can register for additional free email accounts and webmail access on the site.

Visit <********************> to learn more.


Interested in upgrading to broadband:
-------------------------------------
Broadband is now available on the vast majority of BT phone lines. It is up to 10 times faster than dialup, enables the phone to be used whilst you're on line and has a fixed monthly cost.

Access packages start from 18.35 (ex VAT) and we can supply a new modem, delivered direct to your door.

Visit <*********************> to learn more.

Thanks,
The f1internet**** team.

Clink on the following link to register for new Email accounts or to change your dialup access details: <******************>

Click on the following link to lean more about our broadband ADSL internet access products: <***************>

-
f1internet**** is operated by Brokers Ltd.
-------------------------------------------

The mail, which advertises a bog standard local call rate package, is most often received by those on subscription (unmetered dialup etc.) packages and not similar 0845 services.

Firenet claims that many of their users, due to some obvious name similarities, have mistaken it for a message coming from Firenet themselves and tried to upgrade - ending in some obvious frustration and many complaints.

Unsurprisingly Firenet has warned all its users to be vigilant of the message and blocked the domain from its servers. The domain itself was registered by http://www.netservicesuk.com , which has declined to take responsibility for the actions of its related client.