NTL Insults Customers Over DL Cap
Posted: 20th Feb, 2003 By: MarkJ
NTLs reason for not informing its broadband cable modem service customers of the new download limit was because it didn't think they were intelligent enough to understand it!:
So says Kingsley Smith, the campaigner behind the Don't Pay NTL, who met Bill Goodland, NTL's Internet director, and Steve Upton (Technical/Network Manager) in Hook yesterday to discuss the cableco's decision to cap its broadband service.
According to Mr Smith, the decision to cap the service was taken by Mr Goodland. And it was he who decided not to tell customers because he "didn't think they were 'Tech' enough to understand".
So exactly how technologically minded do you have to be to understand a 1GB daily download limit? More @ The Register.
So says Kingsley Smith, the campaigner behind the Don't Pay NTL, who met Bill Goodland, NTL's Internet director, and Steve Upton (Technical/Network Manager) in Hook yesterday to discuss the cableco's decision to cap its broadband service.
According to Mr Smith, the decision to cap the service was taken by Mr Goodland. And it was he who decided not to tell customers because he "didn't think they were 'Tech' enough to understand".
So exactly how technologically minded do you have to be to understand a 1GB daily download limit? More @ The Register.
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